Yet ironically one of the most overlooked improvements a business can make is ensuring that procedures are clearly documented and followed. It’s said that a business without written processes cannot scale because it lacks the ability to train new staff quickly and effectively and fails to create a consistent customer experience.
Just Upgrade Your Software?
Recently I met with a local company here in Sydney who were looking to upgrade their primary business and accounting software. The management were convinced that the current system wouldn’t keep up with the demands of their growing firm and that many of the issues they were currently experiencing could be resolved with a major system overhaul. The proposed upgrade was in excess of $100,000. Yet when we discussed the various problems the organisation was having, it was in fact a lack of documented procedures and best practices that was causing so many issues for the staff. […]
At the beginning of the smart phone revolution, long before Apple and Samsung, Microsoft’s Windows Mobile dominated the scene – though you’d hardly know it because very few people had nor wanted email on their phone and Apps hadn’t been invented yet. Most punters carried a Nokia device with simple call and SMS features.
Blackberry came along and commercialised the smartphone and businesses small and large jumped on the band wagon. Now Blackberry is a smouldering, fossilised asteroid backlit by what most would agree are the 2 remaining stars in the industry – Apple and Samsung (Google Android).
But, lets not close the history books yet. Microsoft’s $7.2B acquisition of Nokia and the ongoing development of Windows Mobile (now simply called Windows Phone) is evidence that there is room for at least one more.
My last 2 phones have been Nokia/Window’s Phone and today I have been invited to attend a Microsoft event for them to showcase the new Lumia 830. Full disclosure – I bought and paid for all of my own phones and have never received a freebie from Microsoft.
While we unwrap the packaging, here’s why I switched to Windows Phone, and more importantly why I have not switched back… […]
One of my personal topics of interest for pretty much forever has been how I can be just as effective working remotely as I am when I am in the office or the board room. After all, if I can just eliminate an hour in traffic every day, that’s an hour I get to reinvest in our clients. That’s why I’m reading Remote (highly recommend!) and just as I’ve reached the end of that book I started thinking beyond the usual challenges we all face when working remotely i.e. accessing company data, meetings, document sharing and paper based systems (we’ve overcome most of these) … but what about pitching a new idea to a client? how about presenting your business model to a prospect? and the most challenging of all.. team collaboration? I find much of this sort of high energy stuff requires the use of a physical whiteboard.
Anyway.. before I could say “I’m working from home tomorrow” low and behold.. someone has invented a useful tool to bring the board room to the beach err.. i mean.. to the home office.
Check out Rocketboard - the video on their home page speaks for itself but in short Rocketboard lets you stream your whiteboard via a phone straight to all of your participants who may be working from home, sitting in a cafe or waiting for a flight. It looks very cool and i’m keen to play with it before my next big presentation.
How about you. Are you successfully working remotely without compromising on productivity? Have you found any killer applications that have spared you the commute to the office? Share your tools and ideas in the comments below.
Recently I had the pleasure of speaking to Michael Alf from Digital4Lawyers. Michael founded Digital4Lawyers at the end of 2013 after a successful international executive career in Europe, Asia and Australia. By bringing together his corporate background and his internet marketing background his aim with Digital4Lawyers. […]
Do you have trouble coordinating meetings with people? – you know, when there are more than 2 parties involved and nobody can agree on a date and time? The result is usually a long trail of emails before someone picks up the phone – circumventing the technology – and attempts to organise it that way. Wasn’t email and calendar sharing supposed to make these sorts of things easier?
Moving is never much fun, especially when you need to do it twice. But after this month’s move from Balmain to our temporary premises before “the big move” I can say for sure that it was a lot easier this time around – especially since our migration to I Know IT Online (Our version of the Cloud)
“Google Docs is better because it is cheaper and it has Google Drive”.
“Office 365 is better because it is Microsoft, it connects to Office on your desktop and has lots of different options”.
“The Galaxy S5 is better than the iPhone 5S because it has a bigger screen”
“Yeh but my iPhone has longer battery life and it has iCloud”
Mac vs PC, HP vs IBM, Amazon v Rackspace, Salesforce vs Infusionsoft, Flash vs HTML5, Linux vs everything. The choices are limitless and to a degree – pointless.
The Pointless Debate
The debate over technology is relentless. I can only imagine at the time the wheel was invented there would be frequent debate over which wheel had the best dynamics. The net result of such debates is that business is often paralysed by indecision or left with buyers remorse as their friends and colleagues point out the inevitable flaws in their latest tech acquisition.
“Why did you go with the server option John? Don’t you know they have the cloud now??”
It doesn’t take a genius to figure out that the real winners in this debate are technology company’s themselves and that the real losers are […]
While the shift to the Cloud is inevitable for most businesses within the next 1-3 years, the approach to service will need to be redefined with it.
Right now as I write this article a major Australian financial software company has their phone system down. No, it’s not “offline”, there isn’t a technical issue per se – the company has in fact decided that due to high call volumes during such a busy end of financial year period that they can no longer provide this form of customer service. So naturally.. to them.. they’ve just switched the system off and are now directing unhappy campers to their website FAQ.
This financial software company – known to most Aussie businesses – offers both a Cloud (Software as a Service or SaaS) and an on-premise version of their program but soon enough they will only offer the inevitable Cloud option and perhaps the inevitable web only support for their products.
Software as a Service – The Developers Dream […]
It took less than a few years for organisations to catch on and although some are still skeptical about the benefits vs the risks of Cloud, without a doubt there has been an enormous shift in the mindset of Australian businesses looking to choose the best possible technology.
The information out there clearly suggests that the end result will be all businesses shifting their technology to the Cloud within the next few years, and it’s not hard to see why. Better productivity, access to information on the road, predictable cost structure. All of these are attractive reasons to adopt the Cloud.
So if you already see Cloud as the right direction for your IT, where to from here? […]
We’ve had this video on the I Know IT website for a while but I wanted to share it with you directly. Cloud is still such a huge topic for businesses that are considering their future technology path and there are a lot of ways to approach it. Leave your comments below and if you have any questions about how hybrid cloud can work for your business please give us a call on 1800 456 694.