Service as a Service

james | July 29th, 2014 - 10:25 am
An Actual Google Error Message

An Actual Google Website Error Message

While the shift to the Cloud is inevitable for most businesses within the next 1-3 years, the approach to service will need to be redefined with it.

Right now as I write this article a major Australian financial software company has their phone system down.  No, it’s not “offline”, there isn’t a technical issue per se –  the company has in fact decided that due to high call volumes during such a busy end of financial year period that they can no longer provide this form of customer service.  So naturally.. to them.. they’ve just switched the system off and are now directing unhappy campers to their website FAQ.

This financial software company – known to most Aussie businesses – offers both a Cloud (Software as a Service or SaaS) and an on-premise version of their program but soon enough they will only offer the inevitable Cloud option and perhaps the inevitable web only support for their products.

 Software as a Service – The Developers Dream  […]

Last Known Issue – July

James Vickery | July 22nd, 2014 - 3:57 pm

Hi Everyone,

Hybrid cloud technology HCT screenshot

It took less than a few years for organisations to catch on and although some are still skeptical about the benefits vs the risks of Cloud, without a doubt there has been an enormous shift in the mindset of Australian businesses looking to choose the best possible technology.

The information out there clearly suggests that the end result will be all businesses shifting their technology to the Cloud within the next few years, and it’s not hard to see why.  Better productivity, access to information on the road, predictable cost structure.  All of these are attractive reasons to adopt the Cloud.

So if you already see Cloud as the right direction for your IT, where to from here? […]

Hybrid Cloud Technology (HCT)

James Vickery | July 18th, 2014 - 1:29 pm



We’ve had this video on the I Know IT website for a while but I wanted to share it with you directly. Cloud is still such a huge topic for businesses that are considering their future technology path and there are a lot of ways to approach it. Leave your comments below and if you have any questions about how hybrid cloud can work for your business please give us a call on 1800 456 694.



No One Cloud Fits All

James Vickery | July 2nd, 2014 - 12:31 pm

I didn’t have the pleasure of attending HP Discover in Las Vegas a few weeks ago though I am expecting a thank you note from my liver and my savings account shortly.  I know that in past HP events I have attended that there has been a linear trend toward talking Hybrid Cloud versus just “Cloud” and of course why not – when organisations have such an abundance of choice as to which direction they take in technology and when there is so much uncertainty about which technology businesses should bet on, why not go with the option that offers the most flexibility.  Why not go with the technology that allows you to choose what works on-premise, what works in the cloud and cycle quickly through technologies that only have short term value?


Deskless Disasters – Why Productivity is Declining in a Mobile World

James Vickery | June 24th, 2014 - 6:56 pm

ID-100160868Fergus is the National Sales Director for a building supplies company based in Sydney.  His area of responsibility expands out to rural NSW. On a recent business trip to the bush John packs his laptop and heads off on the long 8 hour drive.  As he glances at his iPhone he sees the usual long line of emails beginning to queue up in his inbox. He looks forward to the opportunity to settle down in the lobby bar of his hotel, grab a drink and begin ploughing through the seemingly never ending sea of messages.  Unfortunately, when Fergus arrives he finds that his email client (Outlook) isn’t working so well, for some reason emails aren’t coming through via Outlook.  With deadlines to meet he speaks with the hotel who inform him the hotel Wifi is malfunctioning.


Mastering the Rockefeller Huddle with GoToMeeting

James Vickery | June 2nd, 2014 - 12:28 pm



In Verne Harnish’s increasingly popular book for entrepreneurs and leaders – Mastering the Rockefeller Habits, Verne highlights the critical importance of rythmic meetings – daily, weekly, monthly, quarterly and annual to align your teams and get everyone on the same page.
The most valuable meeting for I Know IT has by far been the Daily Huddle, a 10-15 minute meeting every morning no matter what is happening – so we can set the pace for the day and request assistance if needed on a particular challenge.  So committed are we to the Huddle that no matter where we are we (and that includes onsite carrying out urgent IT support, in the data center, interstate, abroad etc..) we always attend.

A recent multi-city trip overseas however highlighted how challenging it can be to get technology to align with such an important facet of our culture.

Whilst Skype is an excellent tool for team meetings, it isn’t always reliable […]

Lenovo X1 Carbon Review

James Vickery | May 19th, 2014 - 4:02 pm

Hi there!

There is a huge push at the moment for devices that make people more mobile while staying productive. Previously I’ve looked at a few tablet and convertible tablet devices. This time I’m looking at the Lenovo X1 Carbon, on the ultrabook side of the market. Ultrabooks are designed to be lightweight, high performance devices for full functionality on the move.

Have a look at the video and let me know if you have any questions regarding the Lenovo X1 Carbon. Post your questions or comments below.


How to Avoid Breaches in the New Australian Privacy Act

James Vickery | April 15th, 2014 - 10:29 am

Keyboard -  red key HelpThe demand for Cloud Computing Services continues to rise, despite hesitations involving privacy and security of data in the cloud. Due to the increase of cloud computing users, Australia’s new Privacy Act will play a huge role in the technology sector this 2014.

Many Chief Information Officers (CIO’s) in Australia originally resisted the cloud because of the uncertainty of jurisdiction on cloud-based data. But these concerns were soon alleviated with the availability of on-shore cloud providers.

Australia’s new Privacy Act will affect companies and organisations with off-shore cloud computing providers. This is why the new Privacy Act needs to be considered in detail. With the amendments to the Privacy Act, beginning from the 12th of March, companies with offshore companies can be held reliable for data breaches by an offshore cloud provider. So, if there is a breach of information with your provider, it will be considered as your breach of information.

Now, the question is: How do you avoid a breach of information with the new Australian Privacy Act?

According to experts, there are […]

HP Blitz-in-Box Review

James Vickery | April 7th, 2014 - 1:27 pm

Hi there!

It’s time for another review and this time it’s for HP’s latest all in one business solution, the Blitz-in-Box.

Have a look at the video and let me know if you have any questions regarding the HP Blitz-in-Box solution. Post your questions or comments below.


50 Billion New Business Ideas

james | April 2nd, 2014 - 3:22 pm

How many gadgets does it take to change a lightbulb?  What will happen when your TV gets hacked.  More importantly, how can your business benefit from 50 billion new business ideas?  In this short video I discuss the latest trend since the Internet and Cloud Computing: The Internet of Things.

Thanks for checking it out.  When you’ve finished, I’d love to hear your ideas about what regular household and business items could be connected to the Internet.  I asked this question at a recent seminar and the ideas were incredible!

Check out the video and let me know what you think:

Happy computing,