When Benjamin Franklin first threw his kite into a lightning storm in 1752 one can only imagine the excitement and.. ahem.. buzz.. that one might have felt during his incredible journey to understand electricity.  It’s unimaginable that computers would have yet crossed his mind although with a mind so brilliant perhaps he did have an insight into the future of how such energies may change the world.  Nonetheless, for many years after that first wild storm, electricity was very much limited to those who specialised and understood its very nature.  Other than to power a few lighthouse lamps toward the mid-1800′s it wasn’t until some decades later that electricity began being used to power the global industrial revolution – aka, machines in factories.    Even then, teams of electrical specialists worked inhouse on large generators to make sure that the factory was powered when it needed to be and that productivity was at a maximum high.  I’d guess this was a pretty tough job.  I think a few people in the IT industry can relate.

It wasn’t really until the 1930′s that homes and businesses began to see electricity as part of the norm.  Power lines began to be rolled out, electrical power stations were set up and of course over time it wasn’t necessary to have those specialist teams of people in the factory any more because the product of electricity had become largely commodotised.

Now, in 2011 we’re seeing the commodotisation of computers [...]

In 2001 Australian insurance company HIH folded leaving thousands of customers stranded and wondering what had happened to millions of dollars paid into insurance funds over the years. Families were left without insurance and although customers survived and moved on and took up new insurance, it shattered the perception that insurance companies were solid foundations that people could trust.

Perhaps this is why when I hear some managed IT service providers refer to their IT agreements as IT insurance, I cringe a little.. After all, insurance is a product designed to help you (the customer) after a disaster – insurance is the insurer betting against forces of nature and the likelihood you’ll encounter a crime against you or your property at some stage. Insurers for the most part, doesn’t offer any prevention strategies. [...]

They say if you’re travelling anywhere by plane there are some things you should be doing to keep yourself as comfortable as possible and prevent jetlag.

Some of those things include drinking lots of water because the high altitude dries you out leaving you feeling run down. They say you should eat light meals and snacks regularly and if possible, eat less airline food because the high salt coupled with low cabin pressure makes your intestines become swollen. They say to avoid alcohol because of the dehydration and to stretch regularly to prevent muscle tightness. You can also suck or chew on Vitamin C and Zinc tablets since your dry mucous membranes are much more susceptible to bugs when you are in the air.

Now you might ask me what on earth does this have to do with IT support? [...]

Hello, I’m James Vickery from I Know IT.

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